Services Offered
Appeals and Grievances
SANQC is a separate organization from NorQuest College. Therefore, our staff can support students in an impartial, and confidential manner. This support includes providing guidance around NorQuest College regulations and procedures such as academic appeals, complaints, grievances, and academic integrity. As part of this support, SANQC will strive to educate and protect students’ rights and responsibilities.
Campus SafeWalk
Campus SafeWalk is a volunteer and employee driven service. This program is dedicated to reducing the risk of physical and/or emotional harm to NorQuest students, employees, and guests during our operating hours within our service area at no cost.
For full details including hours of service, how to book a SafeWalk and how to become a SafeWalker, visit the Campus SafeWalk page.
Food Stability Support
If you find yourself in need, stop by our office (1-114, SCFL) during our open office hours (find those here) and we will walk you through the process, which can take up to about 20 minutes.
Students who qualify (once per term), then shop from our food pantry as well as receive a gift card for perishable items at an external grocery store.
We also have a referral process with other organizations for additional support.
Health & Dental Plan
Our Health & Dental Plan is here to ensure you have coverage while you study so you never have to choose between school and your health. This plan was approved by student referendum. For more information and to learn more about the fees, visit the Health & Dental page.
Helping Hands Campaign
Each year we support NorQuest students and their children during the holiday season. Through the Helping Hands Campaign, students in need can register to receive gifts for themselves and their children. With fantastic support from staff, faculty as well as other students, gifts are then purchased and donated to those students.
Legal Care Program
Eligible students are automatically enrolled in the Legal Care Program. This plan was built to address student concerns around the stress and financial pressures of pursuing legal action. This program is equipped to handle any inquiry related to any type of legal issue.
The Legal Care Program provides legal resources and protection for all members of the Students’ Association. The plan includes:
- 24/7 Legal Hotline
- Online Legal Consultation Booking System
- Online Legal Library and Customizable Legal Documents
Note: Students have 14 days from the official start date of their program to opt-out of the Legal Care Program. Coverage will start on the first day of the month in which their program begins. Click HERE for full coverage details or to opt-out.
FAQs
Am I on the SANQC Legal Care Program?
Eligible students are automatically enrolled in the SANQC Legal Care Program. If you see these charges on your account, you are eligible and on the plan.
When does my coverage start?
Your coverage will start on the first day of the month in which your program begins. You have 14 days from the official start date of your program to opt-out of the Legal Care Program. This may be different from your first day of classes if you registered after the course began. In such cases, visit the SANQC Office (1-114, SCFL) to confirm your opt-out deadline. Students will have 12 months of coverage from when it begins.
So, if your first day of classes is September 2nd, your coverage would begin on September 1st and continue to August 31st of the following year. If your first day of classes is October 20th, your coverage would begin on October 1st and end on September 30th of the following year.
What is the Legal Care Program?
The Legal Care Program is an online service proving students with access to a 24/7 legal hotline and legal consultations up to $5,000 per incident. For more details about the Legal Care Program, click HERE.
I’m a funded student, are these fees covered by my funding?
Typically these fees are not covered through funding. It is very important for you to pay for these fees yourself or to opt-out of these charges before your deadline.
When is the opt-out window for the SANQC Legal Care Program?
The deadline to complete your opt-out is 14 days from the start date of your classes during the term in which the fee was applied to your account. If you have been assessed the Legal Care Program fee during the current term and the deadline has not passed, you can fill out the opt-out form HERE.
If you have any questions about the Legal Care Program or how to opt-out, contact us at students.association@norquest.ca or 780.644.6250
Mental Health & Wellness
Mental Health & Wellness is a resource providing students access to a mental health assessment, financial wellness and general wellness information.
Learn more about resources at HERE.
New Student Orientation
Orientation is usually your first introduction to SANQC. Watch for us at the start of each term at orientations to get information about all the great things that SANQC does for students.
Transportation Support
Our Bus Ticket Program can only be accessed for emergency circumstances. There is a limit on the number of bus tickets a student can receive per term.
U-Pass Program
The U-Pass is your transit pass for the entire term! All eligible students will be charged for the U-Pass. Even if you don’t need it to travel to campus, you can always go on a transit adventure because your pass is good in Edmonton, Beaumont, Fort Saskatchewan, Leduc, Spruce Grove, St. Albert and Strathcona County! To learn more, visit the U-Pass Program page.